Move planning · Service business · 6 weeks

Dubsado Client Journey Automation A 13-step client journey with zero manual steps

A move planning company was growing fast but drowning in manual work. Nexlyn rebuilt the entire backend from scratch — a 56-field CRM, a 13-step automated journey, a four-Zap integration stack and full paid-ad attribution.

Dubsado 3.0ZapierSquarespaceGoogle Apps ScriptStripeGmailJavaScript

Problem and outcome

The problem

Four pricing tiers. Zero backend. Every client meant more manual work.

Every new client triggered a chain of manual emails sent one by one. No pipeline stages meant it was impossible to know where a client was in the journey. Intake forms were sent manually and reminders forgotten. Paid ad spend ran with zero attribution, and client upgrades were handled ad hoc — no notification, no tier record, no contract sent systematically.

The outcome

A 13-step journey that runs itself — from lead capture to Blueprint delivery.

A new lead submits the form and a proposal fires automatically — no founder involvement. Payment triggers scheduling, intake and reminders without a single manual send. Every lead lands with full UTM attribution. Day 3 and Day 14 follow-ups fire with intelligent suppression, so upgraded clients never receive a redundant pitch.

Inside the system

The deployed system, on screen.

dubsado-crm-automation · live workspace
Dubsado Client Journey Automation — system screenshot
What this showsThe 13-step main Flow in Dubsado — every step from lead capture to Blueprint delivery fires without manual input, with Day 3 / Day 14 suppression logic.
What we built

Six components. One system.

Every transformation project follows the same Nexlyn execution-layer architecture: capture → decide → execute → log.

01
13-step main workflow
Lead capture → proposal → payment → intake → consult → Blueprint delivery, fully automated
02
56-field CRM data model
Four form types — lead capture, pre-consult, post-consult, intake — all mapped to project fields
03
Four-Zap integration stack
Webhook POSTs, multi-path logic and code steps pushing client data to the backend in real time
04
UTM attribution engine
Custom JS injection defeats cross-origin iFrame limits — 5 hidden fields populated on every lead
05
Contracts + scheduler
4 tier-specific e-signature contracts; scheduler with 24-hour and 1-hour auto-reminders
06
Day 3 / Day 14 sequences
Post-delivery check-in and upgrade bridge emails with suppression for already-upgraded clients
Measured outcome

The numbers from the deployed system.

Pulled from the live instance after go-live — not pitch math.

13
Automated workflow steps
56
Client data fields mapped
0
Manual steps lead → proposal
100%
UTM attribution on every lead
How it works

From inbound event to executed action.

The execution layer that makes the system run end-to-end.

Capture
Squarespace + UTM
CRM
Dubsado · 56 fields
Automate
4 Flows · 13 steps
Integrate
4 Zaps · webhooks
Backend
Apps Script UPSERT
Follow-up
Day 3 · Day 14

The result

The client now operates on a documented, production-ready CRM and automation system that handles growth without increasing administrative workload. Every lead from every paid campaign arrives with full attribution — source, medium, campaign, content and partner code — and any team member can maintain the system using the 14-section handover documentation.

"The founder never manually triggers a single step in the standard client journey. Every email, status update and task fires automatically."

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